Terms & Conditions of Business
All bookings should be paid for one week in advance (unless otherwise agreed). Cancellations must be received within 1 week of scheduled service or half of the service fee shall be payable.
Acceptable forms of payment are cash or cheque. It is the client’s responsibility to ensure that there are sufficient funds in their bank account to cover any cheques written. Should a cheque be returned unpaid, then it is the clients responsibility to arrange to make alternative means to pay for the services. Any bank charges that Ark Pet Services incur via an unpaid cheque shall be passed onto the client. The current charge for this is £10 per cheque.
All clients will be required to meet with Ark Pet Services to discuss pet requirements prior to commencement of services. It is the clients responsibility to read our terms and conditions.
Festive holidays - 24th, 25th & 26th December and 31st December & 1st & 2nd January are charged at double the normal rate. All other bank holidays remain at the normal rate. Ark Pet Services reserves the right to give 6 weeks notice to customers when they will be closed for summer and spring leave.
Ark Pet Services and its employees agree to provide services stated in this contact in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Ark Pet Services or its employees unless arising from negligence on the part of Ark Pet Services.
Ark Pet Services and its employees shall not be held responsible for the loss, injury, death or actions of any pet that the client has let outside or has instructed the sitter to allow outside while sitter is not there. This includes pets with doggie doors/cat flaps and outdoor pets.
Ark Pet Services and its employees shall not be held responsible for the conduct of any animal left in our care. Should any animal prove to be aggressive we reserve the right to refuse our services in the future.
Ark Pet Services does not diagnose, make prognoses or make therapy decisions, nor does it offer veterinary services. Any veterinary/medical concerns shall be referred to a Veterinarian.
Ark Pet Services will not accept time specific calls, as we cannot guarantee specific times accurately. A two-hour window is acceptable.
Ark Pet Services reserve the right to deny service, or terminate service because of safety concerns, financial concerns or inappropriate or uncomfortable situations.
Ark Pet Services reserves the right to take pets(s) to a vet. The Client/Pet Owner is responsible for all charges.
Ark Pet Services will in the event of unforeseen circumstances, endeavour to arrange suitable alternatives should the pet sitter/dog walker not be able to carry out duties stated in the contract, i.e. in the event of illness or accident.
Ark Pet Services shall endeavour to dispose of all animal waste, saw dust, bedding etc as environmentally friendly as possible.
Ark Pet Services reserve the right that in the event of adverse weather conditions that a walk shall not be carried out. e.g. heavy snow.
Should the weather conditions be so severe that travel is impossible, we shall inform the owner immediately, and refund any monies due.
Your dog may be walked in a group, however this is dependent on the individual dog, its needs and its temperament. I shall make a decision upon meeting the dog and assessing its personality whether it would be happy with any of my other client’s dogs. All dogs are expected to have either good re-call off lead or be able to walk on lead without causing injury to myself. If upon commencing a walk that it is found that the dog has not been trained sufficiently to walk on lead or to recall when off then I reserve the right to cancel walks. This is purely in the interest of ensuring that I do not sustain injury due to dogs continually pulling on leads. Clients must give a minimum of one week's notice if the usual dog walking service is not required. Full payment will be required for cancellations within one week.
Unfortunately, Ark Pet Services is unable to service bitch dogs who are in heat.